We don't leave our customers alone with their problems but help them solve it actively. The 3D office team can connect with your computer via TeamViewer and give you active support. You can call us at +49 900 - 1 - 864835* or at fixed-line for our maintenance contract customers.

Internet Explorer

It's that easy with the Internet Explorer/Microsoft Edge:

1. Please click here
2. Confirm the following download dialogue with "run"
3. Confirm the security warning with "run"
4. Tell us the shown ID and password on the phone

Mozilla Firefox

Firefox users please do the following:

1. Please click here
2. Confirm the following dialogue with "save"
3. Open the downloaded file with "open"
4. Confirm the security warning with "OK"
5. Tell us the shown ID and password on the phone

*1,12 EUR/Min., varying charge depending on provider

Things to know about the security of this connection:
"TeamViewer includes encryption based on 2048 RSA private-/public key exchange and AES (256 bit) session encryption. This technology is based on the same standards as https/SSL and meets today's standards for security. The key exchange also guarantees full client-to-client data protection. This means that even our routing servers are not able to read the data stream. In addition to the Partner ID, TeamViewer generates a session password that changes with every software start in order to provide additional security against unauthorized access to a remote system. Security relevant functions like file transfer require additional, manual confirmation from the remote partner. Also, it is not possible to invisibly control a computer. For data protection reasons, the person sitting at the remote computer has to be able to detect when someone is accessing the machine.

To provide security for a screen-transmission numerous mechanisms are integrated. The input of the random generated Connection-Code makes sure that the customer is transfered to the right consultant. The data of a connection are being transmitted with a 128-Bit encryption.
The transmission itself is based on the standard-internet-protocols TCP or HTTP which are also used when "normally" surfing the Internet. Surveys certificate the tools security-innocuousness.

(Source: https://www.teamviewer.com/en/security/)       

Contact us!

Feel free to contact us if you have questions to our products and services.

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